Shipping

Estimated delivery: 7–12 business days. Most orders arrive in about 8 days. Business days are Monday to Friday, so weekends and public holidays are not counted.

The clock starts the day you order, not the day the parcel leaves the warehouse, so that window already includes the time it takes us to get it packed and moving. It is an estimate rather than a guaranteed date, and checkout shows the figure worked out for the address you enter. If day 12 passes and nothing has turned up, get in touch and we will chase it.

The device and the tablets come from different suppliers, so an order containing both is sent as two separate parcels. They travel independently and they will usually not arrive on the same day.

This is normal and nothing has gone wrong. Each parcel falls inside the same 7–12 business day window, and each one gets its own shipping confirmation email when it leaves. If one has arrived and the other has not, give it the rest of the window before assuming it is lost.

Shipping is free on every order to a US address. There is no minimum, no threshold to reach, and no charge added at checkout — including when your order ships as more than one parcel.

There is one shipping option and it costs nothing. If you ever see a delivery charge at checkout, something is wrong: tell us rather than paying it.

Addresses in the United States only. We do not ship internationally at the moment, and we would rather say so here than take an order we cannot fulfil.

You get an order confirmation straight away, and then a separate shipping confirmation for each parcel as it leaves. If your order is coming as two parcels, expect two of those emails on different days.

Check your spam folder before assuming an email did not arrive — it is the first thing we would ask.

Contact us with your order number and tell us which items are missing. We will find out where the parcel is and, if it has genuinely gone astray, sort out a replacement or a refund. You do not need to wait any longer than the window before asking — and remember the window is in business days, so count weekends out before you start worrying.

Tell us as soon as you notice, with a photograph of the item and the packaging. Damage in transit is settled separately from a change of mind and it is the fastest of these to put right.

The returns page covers this in full, along with the money-back guarantee.